AI automation case studies
Useful AI projects start with a specific, repetitive piece of work. The two rewritten case studies here show that approach. In one, an n8n workflow uses OpenAI to read support emails, judge sentiment and urgency, label the topic and send each ticket to the right department. In the other, a retailer’s quotation process was rebuilt around a language model, a vector database of products and automatic PDF delivery. Other projects in this category use machine learning or AI features inside larger products. For organizations that want AI to work on their own knowledge, inside their own infrastructure, see our Enterprise AI platform.
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